Frequently Asked Questions
Questions about our services? This is your place!
No special way! We're here to make your life easier. Just put all the clothes in a bag and we'll take care of everything. You don’t have to sort your clothes by type or colour, you can put them all in the same bag. And if you're not sure how to do it, we'll provide a bag where you can put everything.
This is not something that usually happens, we know that each item of clothing is special. If any damage occurs during the cleaning process, we will refund the full amount, do everything possible to repair it and, if necessary, offer compensation. We will also provide you with a discount voucher for your next visit.
The standard service is 48 hours, but if you need it before do not hesitate to contact us. We'll do everything we can to make sure you get your clothes on time.
The label is your greatest ally! Read it carefully or, if it has been removed, you can come and see us for advice.
Most of them! We love challenges! But we are also realistic, and will try and give you an accurate assessment of the result you can expect.
No, not if the correct temperature is set! Our expert team will check each item of clothing and follow the manufactures recommendations.